Mars Market Reference Plain descriptions of what each step involves, what you will experience, and where it can go wrong

Mars Market addresses

Three published addresses for the same market. Copy rather than retype, and check the signature once you are through.

Address 1 marsautkudspgk6j23cxdtrk36ae4fpis2eoe7izu5y2rsksvmfji2ad.onion
Address 2 marshjhtog245vzjzcicnmv2ci6yljibvdm4pngq5kmkfvcutppboxad.onion
Address 3 marsiujka6lrsaqpnxiwvknthhzsrlmq77mnl2fi62guc4lwxif65syd.onion

This list is published, not monitored. An address that opens is not an address that is genuine, and the check that settles it takes under a minute.

Reference › Procedures

Opening a dispute

Most of the outcome is decided by what you submit in the first message, and most people submit the wrong thing.

What this step is
Asking the platform to arbitrate a contested order and sign the release accordingly.
How to prepare
The order reference, the dates, and the message thread. Collected before you open, not after.
What you will see
A form, then a wait, then questions from an arbitrator who has read the record rather than your summary of it.
How it works
The platform holds the third key. When a dispute opens the contract freezes and the panel signs alongside whichever side it rules for, which is why a ruling actually moves money.
How long it takes
First response in hours. Most cases closed inside a working week. Longer when one side answers slowly.
What you will experience
A process that feels bureaucratic and impersonal, because it is matching a claim against a record rather than assessing who is more sympathetic.
What can go wrong
Filing early, submitting a narrative instead of a record, or arguing inside the ticket. All self inflicted and all common.
Benefits and limits
A binding outcome on a contested order. Nothing about anything paid outside escrow, which has no process at all.

What to attach

  • Order reference and dates first. Not background, not context. The panel is matching your claim against a record.
  • The message thread, unedited. Selective quoting reads as selective quoting and damages a case that would otherwise have won.
  • Whatever delivery evidence exists, in the form you actually have rather than a description of it.
  • One specific outcome. Full refund, partial, reship. A complaint with no remedy invites somebody else to choose one.
  • Nothing else. Volume is not persuasive. A tight submission gets read properly and a long one gets skimmed.

What loses a winnable case

MistakeWhy it costs you
Filing before the window closedUsually dismissed, and the dismissal is visible on the resubmission
Arguing in the ticketThe panel is not an audience for the disagreement, and argument dilutes the evidence beside it
Threatening feedbackVisible to the arbitrator, reads as pressure, moves the case against you
Going silent mid processSilence is weighed, and it is weighed against whoever went quiet
Filing several at onceA pattern of unsuccessful filings is visible and is taken into account
Not automaticOutcomes go both ways. The system works because filing has a cost, and a buyer with a tight factual submission after a closed window is in a strong position regardless of which side they are on.

The lever you actually control

Answering promptly. Not filing forcefully, not writing at length, not escalating. Cases that run long almost always run long because one side is slow, and the side that is slow is the side that loses the benefit of the doubt.